Refund policy

This Return and Refund Policy is issued by Prepared Home HQ, the operator of Prepared Home HQ.

Effective Date: September 27, 2026

DewStand DSA-1F return exception

For DewStand-A DSA-1F orders placed on or after September 27, 2026, the following terms replace the standard 30-day return window and 25% restocking fee below.

  • Returns must be authorized and made within 14 days of delivery. Contact support@preparedhomehq.com before returning the product.
  • For an approved non-defective return, a 40% restocking fee based on the product price is deducted from the refund.
  • The item must be unused, in its original condition, and include all original packaging, parts and accessories.
  • Customers pay return shipping for non-defective returns. Original shipping charges are non-refundable. Use a tracked, insured return service and the return address supplied with your authorization.

Our assistance for damaged, defective or incorrect items and your legal rights remain as described below. These product-specific terms apply only to the DewStand DSA-1F.

1. Overview

At Prepared Home HQ, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through preparedhomehq.com.

Summary

  • Region: United States
  • Return window: 30 days total, but damage must be reported within 48 hours of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect.
  • Restocking fee: 25% of the product price on approved non-defective returns (waived for defective, damaged, or incorrect items)

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9am to 5pm EST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 48 hours of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide return instructions. For defective, damaged, or incorrect items, we cover the cost of the return at no charge to you.

5. Return Shipping and Fees

For change-of-mind or non-defective returns, the customer is responsible for return shipping costs. For items that arrive defective, damaged, or incorrect, we cover return shipping at no cost to you. Please ship approved returns within 7 days of approval.

Restocking Fee: Non-defective returns are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Defective, damaged, or incorrect items, and exchanges for the same item, are not charged a restocking fee.

For defective, damaged, or incorrect items, contact us first so we can arrange the return at no cost to you.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 14 days after we receive and inspect the return
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

9. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

10. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Prepared Home HQ, you agree to this Return and Refund Policy.

Prepared Home HQ
support@preparedhomehq.com
N/A
4539 N 22nd St Ste R, Phoenix, AZ, 85016, United States