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Whether you need guidance choosing the right backup power system or have a question about an existing order, our team is ready to help.
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Frequently Asked Questions
How long does shipping take?
We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days after that.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your doorstep.
What is your return policy?
We offer 30-Day Returns on our products. If your backup power system or portable power station does not meet your expectations, please refer to our Return Policy page for full details on how to start the process.
Can I exchange a product for a different model?
Yes, exchanges are available within our 30-Day Returns window. If you need a different capacity or configuration for your home energy setup, contact us and we will walk you through the exchange process.
How do I choose the right backup power system for my home?
Start by considering which appliances and devices you want to keep running during an outage. Our product descriptions include wattage capacities and estimated run times to help you match the right system to your household needs.
Are your solar generators compatible with additional solar panels?
Many of our solar generators and off-grid solar power kits support expandable solar input. Check the specifications on each product page for compatible panel types and maximum input ratings.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our support team replies within 24 hours on business days so you are never left waiting.
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Your personal and payment information is protected with industry-standard encryption at every step.
30-Day Returns
If your power system does not fit your needs, our return policy gives you 30 days to make it right.
Free Continental Shipping
Owned and operated by Prepared Home HQ, we ship most orders free within the Continental U.S.
